Privacy Policy
for jilid Players

1 About This Policy

This Privacy Policy ("Policy") describes how jilid ("jilid," "we," "us," or "our") collects, uses, stores, and discloses personal data relating to individuals ("you," "Player," or "User") who access or use the jilid online gaming platform at https://jilid.net ("Platform").

This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It applies to all personal data processed by jilid in connection with the operation of the Platform, regardless of whether such data is collected online, by telephone, or through any other channel.

This Policy should be read together with our Terms & Conditions, which govern your use of the Platform. By registering a jilid account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

2 Data We Collect

jilid collects personal data across several categories depending on your interaction with the Platform. The table below summarizes the main categories of data we collect and specific examples within each category:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming assessments or regulatory compliance purposes.

3 How We Collect Your Data

jilid collects personal data through the following channels and methods:

• Direct Submission: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more detail on cookies.
• Third-Party Sources: Identity verification data from accredited verification service providers; fraud prevention data from anti-money laundering screening services; payment data from payment processors such as GCash, PayMaya, and partner banks.
• Publicly Available Sources: In limited circumstances, jilid may supplement your profile with data from publicly available sources for fraud prevention or regulatory compliance purposes.

4 Why We Use Your Data

jilid uses your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your jilid player account, including processing login authentication and account settings changes.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with anti-money laundering regulations and PAGCOR-aligned responsible gaming standards.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels in Philippine Peso (₱).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats.
• Regulatory Compliance: To meet our obligations under Philippine law, including record-keeping requirements, suspicious transaction reporting, and cooperation with lawful regulatory inquiries.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Responsible Gaming: To monitor gaming patterns, identify potential problem gambling behaviors, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the functionality, performance, and user experience of the jilid Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

jilid will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, jilid processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your jilid account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, tax reporting obligations, and PAGCOR-related compliance requirements.
• Legitimate Interests: Processing necessary for jilid's legitimate business interests, including fraud prevention, platform security, and service improvement — provided such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional data collection activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Data

jilid does not sell your personal data. We share your data only in the following limited circumstances and only with parties who are contractually obligated to protect it:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Accredited KYC and AML screening service providers receive identity documents and related data solely for the purpose of verifying your identity and screening against regulatory watchlists.
• Game Software Providers: Third-party game developers whose titles are hosted on the jilid Platform may receive anonymized or pseudonymized usage data for game performance and fairness auditing purposes. They do not receive your personally identifiable information.
• IT and Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: jilid will disclose personal data to government agencies, regulators, or law enforcement bodies where required by law, court order, or lawful regulatory request. We will notify you of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jilid's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom jilid shares personal data are required to implement appropriate technical and organizational security measures and to process data only for the specific purposes for which it was shared.

7 Cookies & Tracking Technologies

jilid uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and support security functions. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations to provide a more personalized experience.
• Analytics Cookies: Collect anonymized data about how players use the Platform — which pages are visited most, where users drop off, and how features are used. This data helps us improve the Platform over time.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized account access attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilid Platform. jilid does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

8 Data Retention

jilid retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine financial regulations.
• Identity Verification Documents: Retained for five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Support Communications: Live chat transcripts and email correspondence are retained for two (2) years from the date of the interaction.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jilid's data disposal procedures. Anonymized data may be retained indefinitely for statistical and analytical purposes.

9 Data Security

jilid implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS 1.2 or higher encryption for all data in transit between your device and jilid servers;
• AES-256 encryption for sensitive data stored at rest, including payment details and identity documents;
• Multi-factor authentication requirements for all jilid administrative systems;
• Role-based access controls limiting internal data access to authorized personnel only;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• 24/7 security monitoring and intrusion detection systems;
• Formal incident response procedures for data breach detection, containment, and notification.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilid will notify the National Privacy Commission (NPC) and affected players within the timeframes required by the Data Privacy Act of 2012 and its Implementing Rules.

10 Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilid:

• Right to be Informed: The right to know what personal data jilid collects about you and how it is used — which is the primary purpose of this Policy.
• Right of Access: The right to request a copy of the personal data jilid holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilid's legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data where such processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to Restriction: The right to request that jilid restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilid has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact our Data Protection Officer via live chat or at the email address in Section 14. We will respond to all verified requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

11 Children & Minors

The jilid Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style online gambling. jilid does not knowingly collect personal data from individuals under the age of 21.

If jilid becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued on such an account will be forfeited.

If you are a parent or guardian and believe that your child has registered an account on jilid, please contact our support team immediately via live chat so we can investigate and take appropriate action.

12 Third-Party Links

The jilid Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the jilid Platform and does not cover the privacy practices of any third-party websites or services.

jilid is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of jilid, particularly your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, or Metrobank).

13 Changes to This Policy

jilid reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will:

• Update the "Effective Date" at the top of this page;
• Notify registered players via the email address on file or via a prominent notice on the Platform; and
• Where required by law, seek your renewed consent before implementing changes that materially affect how we process your personal data.

Your continued use of the jilid Platform following the posting of an updated Privacy Policy constitutes your acknowledgment of the changes. We recommend reviewing this page periodically to stay informed of how jilid protects your data.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or jilid's data processing practices, please contact our Data Protection Officer. Our support team is available 24/7 via live chat on the Platform for urgent matters.

For written data privacy inquiries, you may reach us at the following address (plain text — not a clickable link):

If you are not satisfied with jilid's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.